Return-Path: Received: from [96.8.182.135] (account scote@neopolitan.com HELO [172.16.0.3]) by mx1.neopolitan.us (CommuniGate Pro SMTP 4.2.10) with ESMTP id 38089333; Thu, 24 Sep 2009 14:21:06 -0700 Message-ID: <4ABBE2B3.3000906@neopolitan.com> Date: Thu, 24 Sep 2009 16:20:51 -0500 From: Steve Cote User-Agent: Thunderbird 2.0.0.23 (Windows/20090812) MIME-Version: 1.0 To: Geoff Dale , Frank Robles , Betty Perlin Subject: [Fwd: RE: FW: [Neopolitan Networks #9282] San Francisco Bay Area network maintenance Monday evening September 14th 11:59 PM - 2:00 AM] Content-Type: multipart/mixed; boundary="------------020702060305050506030903" This is a multi-part message in MIME format. --------------020702060305050506030903 Content-Type: multipart/alternative; boundary="------------090208010805010801050700" --------------090208010805010801050700 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit -------- Original Message -------- Subject: RE: FW: [Neopolitan Networks #9282] San Francisco Bay Area network maintenance Monday evening September 14th 11:59 PM - 2:00 AM Date: Thu, 24 Sep 2009 14:16:17 -0700 From: Higham, Josh To: Steve Cote References: <4C3B8C75B5899943AEC675BA6DD462730212359B@uspalex02.epri.com> <4AAF8EA0.6090609@neopolitan.com> Steve, I hadn't heard back from you about our increase in bandwidth, but I saw that billing has started on it. I went ahead and made changes on our side to utilize the bandwidth starting yesterday; could you please adjust the billing start date? Thanks, Josh Higham > -----Original Message----- > From: Steve Cote [mailto:scote@neopolitan.com] > Sent: Tuesday, September 15, 2009 5:55 AM > To: Higham, Josh > Subject: Re: FW: [Neopolitan Networks #9282] San Francisco Bay Area > network maintenance Monday evening September 14th 11:59 PM - 2:00 AM > > Josh, > > I've forwarded you email to Geoff and Betty to address. > > Thanks > > Steve > > Higham, Josh wrote: > > Steve, > > > > This was really short notice for network maintenance, and based on the > > description it doesn't appear that it was a sudden crisis. A week > > notice for situations like this would be highly preferable. > > > > Thanks, > > Josh Higham > > EPRI Network Services > > 650-855-8712 > > > > > >> -----Original Message----- > >> From: Neopolitan Support [mailto:support@neopolitan.com] > >> Sent: Monday, September 14, 2009 1:40 PM > >> To: support@neopolitan.com > >> Subject: [Neopolitan Networks #9282] San Francisco Bay Area network > >> maintenance Monday evening September 14th 11:59 PM - 2:00 AM > >> > >> > >> Greetings, > >> > >> Please be advised that Neopolitan Networks will be performing > >> > > scheduled > > > >> maintenance intended to prevent later unscheduled downtime, which will > >> likely disrupt and interrupt network connectivity. > >> > >> All efforts will be made to keep the number and duration of > >> interruptions to a minimum. > >> > >> If you have any questions or concerns regarding this planned activity > >> please contact Neopolitan Networks prior to the activity at > >> support@neopolitan.com, 650-475-1404. > >> > >> Please note however that we may be unable to provide real time updates > >> during the actual planned activity time frame. > >> > >> Thank You, > >> > >> Neopolitan Networks > >> > >> Start Date/Time of Event: > >> 2009-09-14 11:59:00 Pacific > >> > >> End Date/Time of Event: > >> 2009-09-15 02:00:00 Pacific > >> > >> Location of Event: > >> San Francisco Bay Area > >> > >> Impact: > >> All networking services will experience an outage of an approximately > >> one hour while we do some major maintenance on our network core. > >> > >> > >> > >> > >> > > > > --------------090208010805010801050700 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit

-------- Original Message --------

Subject:	RE: FW: [Neopolitan Networks #9282] San Francisco Bay Area network maintenance Monday evening September 14th 11:59 PM - 2:00 AM
Date:	Thu, 24 Sep 2009 14:16:17 -0700
From:	Higham, Josh <jhigham@epri.com>
To:	Steve Cote <scote@neopolitan.com>
References:	<4C3B8C75B5899943AEC675BA6DD462730212359B@uspalex02.epri.com> <4AAF8EA0.6090609@neopolitan.com>

Steve,

I hadn't heard back from you about our increase in bandwidth, but I saw
that billing has started on it.

I went ahead and made changes on our side to utilize the bandwidth
starting yesterday; could you please adjust the billing start date?

Thanks,
Josh Higham

> -----Original Message-----
> From: Steve Cote [mailto:scote@neopolitan.com]
> Sent: Tuesday, September 15, 2009 5:55 AM
> To: Higham, Josh
> Subject: Re: FW: [Neopolitan Networks #9282] San Francisco Bay Area
> network maintenance Monday evening September 14th 11:59 PM - 2:00 AM
> 
> Josh,
> 
> I've forwarded you email to Geoff and Betty to address.
> 
> Thanks
> 
> Steve
> 
> Higham, Josh wrote:
> > Steve,
> >
> > This was really short notice for network maintenance, and based on
the
> > description it doesn't appear that it was a sudden crisis.  A week
> > notice for situations like this would be highly preferable.
> >
> > Thanks,
> > Josh Higham
> > EPRI Network Services
> > 650-855-8712
> >
> >
> >> -----Original Message-----
> >> From: Neopolitan Support [mailto:support@neopolitan.com]
> >> Sent: Monday, September 14, 2009 1:40 PM
> >> To: support@neopolitan.com
> >> Subject: [Neopolitan Networks #9282] San Francisco Bay Area network
> >> maintenance Monday evening September 14th 11:59 PM - 2:00 AM
> >>
> >>
> >> Greetings,
> >>
> >> Please be advised that Neopolitan Networks will be performing
> >>
> > scheduled
> >
> >> maintenance intended to prevent later unscheduled downtime, which
will
> >> likely disrupt and interrupt network connectivity.
> >>
> >> All efforts will be made to keep the number and duration of
> >> interruptions to a minimum.
> >>
> >> If you have any questions or concerns regarding this planned
activity
> >> please contact Neopolitan Networks prior to the activity at
> >> support@neopolitan.com, 650-475-1404.
> >>
> >> Please note however that we may be unable to provide real time
updates
> >> during the actual planned activity time frame.
> >>
> >> Thank You,
> >>
> >> Neopolitan Networks
> >>
> >> Start Date/Time of Event:
> >> 2009-09-14 11:59:00 Pacific
> >>
> >> End Date/Time of Event:
> >> 2009-09-15 02:00:00 Pacific
> >>
> >> Location of Event:
> >> San Francisco Bay Area
> >>
> >> Impact:
> >> All networking services will experience an outage of an
approximately
> >> one hour while we do some major maintenance on our network core.
> >>
> >>
> >>
> >>
> >>
> >
> >

--------------090208010805010801050700-- --------------020702060305050506030903 Content-Type: text/x-vcard; charset=utf-8; name="scote.vcf" Content-Transfer-Encoding: 7bit Content-Disposition: attachment; filename="scote.vcf" begin:vcard fn:Steve Cote n:Cote;Steve adr;dom:suite B20;;260 Sheridan Ave;Palo Alto;CA;94306 email;internet:scote@neopolitan.com title:Director of Sales tel;work:210-775-6478 or 866-925-7215 tel;fax:866-666-3358 tel;cell:210-889-5997 url:www.neopolitan.com version:2.1 end:vcard --------------020702060305050506030903--